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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-08-2024 08:17 AM

HP Recommended

I had a couple of HP Laserjet pro all in one models where the scanner no longer worked at all after I upgraded to Windows 11.  I was told repeatedly by HP reps that my printers were no longer supported and that I would need to purchase  new printers.  After I upgraded to Windows 11, both printers worked fine when I printed items but the scanner no longer worked on either printer.  If you  have that problem, which I'm sure you will after you upgrade, don't buy a new printer yet.  I eventually found the HP Smart app where I found that I can use the HP Smart app to scan items and as long as I used the app I have had no issues scanning. I did uninstall the printers before I used the HP Smart app and reinstalled the printers and all seems to work fine.  Try this first before you're told to buy new printers/scanners.  Good luck.

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