Scanning issues on Deskjet 3835, not scanning the entire page

[GRGR]

Deskjet 3835, not scanning the entire page

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Are you using the HP FULL featured software or HP Smart to scan?

We'd recommend the HP FULL featured software. Download from here.

Download from Software -Utility "HP DeskJet 3830 series Print and Scan Driver and Accessories" 

After that, start up HP Scan.  Ensure Source is Flatbed and select Page Size as "Entire Scan Area"

This example would be useful at time 1:21

Hope that helps!

[GRGR]

I'm using the Scan button on the LCD of the printer itself.
The problem occurs when I'm scanning from the Feeder and not from the Flatbed 

[greenturtle]

Hi @GRGR 

So you're using Scan to Computer feature on the printer.

Scan to computer uses the last setting on the HP Scan software. Hence please ensure that the scan settings on the Document feeder is correctly set as well. e.g. Page Size is set to entire Scan area.

This example actually shows how  to use Scan to Computer correctly.

Hope that helps!

[GRGR]

I tried all the options. entire Scan area, Auto detect size, A4 - everything. Getting the same result when I use the feeder - it is not scanning the entire page but rather picks random area on the page (different area on each page)

[greenturtle]

Hi,

How about Copy using the Feeder?

If it's showing the same issue, then it's likely a scanner defect.

Thanks.

[GRGR]

Copy using Feeder works 100% perfect

[greenturtle]

Hi @GRGR 

Thanks for the feedback.

Then it's likely as software settings issue.

Have you tried HP Smart?  You can download the HP Smart app from Microsoft store.

Alternatively, they this standalone scan software:

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

[GRGR]

Tried HP Scan Extended, didn't help. It scans only specific fragments of some pages (each time same fragments) instead of entire page. exactly like with basic scan app and and exactly like with Scan to Computer feature. It happens only with colored documents (grey and black&white documents work fine), only with ADF and only with Scan (Copy works fine).

HP Smart works fine. But HP Smart has less features and more importantly I need Scan to Computer feature to work properly. 

Example. These are scans of originally four A4-format pages of a phone bill. The scanner randomly chooses a fragment of each page then scans only this specific fragment instead of entire page. 

These are the same four pages of the same phone bill scanned with the same  Deskjet 3835 scanner with the same ADF with HP Smart:

[greenturtle]

Hi @GRGR 

Was the document "Save as PDF" or Save as JPEG"?

Not sure if you watched the example video no how to use Scan to computer properly

https://www.youtube.com/watch?v=70GlNM9ytbc.

Try this: 

1. Use the HP Scan on the FULL featured software.

2. Select Save as PDF

3. Select settings Source "Use Document feeder if loaded"

4. Scan the document

5, Save it - does it save as a full document or in bits and pieces?

6. If it's scanning correctly, Save settings when prompted

7. Try Scan to Computer.

Hope that helps!