Scanning issues with HP Smart

[NGBSTAR]

I cannot scan through HP Smart, when I click on the SCAN tile and try to login I am taken to a blacnk page where the only thing I can do is close the page. If I try to scan from the printer it says that the scanner is already in use and to wait till that task is done.

I have recently moved to a PC and had no probems scanning to mac.
I have downloaded the software and tried the Scan Doctor, all to exactly the same non response.

This is making me want to cry. HELP.
Thanks

[TEJ1602]

@NGBSTAR, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• Are you able to make photocopies on the printer?
• What happens when you print from the computer?
• Is there any antivirus software installed on your computer?

Meanwhile, refer to the document How to scan with an HP printer for alternate scanning options.

Keep me posted for further assistance.

[NGBSTAR]

Hi,

thanks for your reply. 
1) I didn’t even know you could make photocopies and so have never done tried

2) printing is fine

3) antivirus software - I don’t know, probably.

[TEJ1602]

@NGBSTAR

Thanks for replying!

Try making a photocopy and let me know.