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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-13-2019 02:14 PM

HP Recommended
Product: HP 5610 all-in-one
Operating System: Microsoft Windows XP

All,

I have an HP 5610 all-in-one that works and has worked perfectly over all the years I have had it. However, today I am trying to scan some glossy photos that were scanned once before. I have tried using various file extensions like .jpg, .png, .tif, etc., but my finished files are all distorted. The file has super thin lines; that is the only way I can explain it. Here is an image so you can see for yourself:  John Friend.jpg

 

1 REPLY 1

‎10-13-2019 02:44 PM

HP Recommended

I think I solved my own problem. I just scanned an original photo and it turned out fine. I believe the problem is when you scan a picture that has already been scanned, you get scanning lines.

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