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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-15-2023 09:18 AM

HP Recommended

Injet printer 6978. Unable to scan legal size document

2 REPLIES 2

‎04-15-2023 09:11 AM

HP Recommended

I am unable to scan legal size documents. It keeps cutting off the information at the bottom

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‎04-15-2023 10:28 AM - edited ‎04-15-2023 10:38 AM

HP Recommended

@Abass25 

 

Welcome to the HP Community Forum.

 

@Abass25 wrote:

Product:  HP OfficeJet Pro 6978 All-in-One Printer 

Operating System:  Unknown

Software / Application:  Unknown

Connection Type:  Unknown


Injet printer 6978. Unable to scan legal size document

 

Start here --

HP Document - How to Scan

HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

Make sure the Source is set to ADF and the Scan Size is set to Entire or "Legal"

 

General Example - HP Smart - Windows - Scan - Document - Presets Menu

HP_Smart_W10_Scan_Document_Screen_7HP_Smart_W10_Scan_Document_Screen_7

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

References / Resources

 

Printer Specifications for HP OfficeJet Pro 6900 Printers

Scanning specifications

Review the following for the scanning specifications.
  • Image editor included
  • Integrated OCR software automatically converts scanned text to editable text
  • Scan speeds vary according to the complexity of the document
  • Automatic duplexing (two-sided scanning) from ADF, 6970 series only
  • Twain-compliant interface (Windows only)
  • Resolution: 1200 x 1200 dots per inch (dpi) dpi optical
  • Color: 24-bit color, 8-bit grayscale (256 levels of gray)
  • Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)
  • Maximum scan size from ADF:
    • 1-sided: 216 x 356 mm (8.5 x 14.0 inches)
    • 2-sided: U.S. Letter 216 x 279 mm (8.5 x 11.0 inches) or A4 210 x 297 mm (8.3 x 11.7 inches)
    • Two sided scanning is not supported for the concerned models: HP OfficeJet 6962, OfficeJet Pro 6960, 6968.

 

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User Guide

Starting on Page 32

 

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 6978 All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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