• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I am able to scan one page into a pdf document but need to scan several pages at one time to 1 pdf doc.

Microsoft windows Vista Home Premium 6.0.6002 service pack 2 build 6002, HP Officejet J6480 All in one.  connect office jet by usb cable.  hp help said to select HP Solution Center, click settings, point to scan setting, and then click scan preferences.  When I click to open HP Solution center get this error message. Hp Solution Center cannot run because your device installation is not complete. I have downloaded the lastest software and reinstalled but still get the same error.

I am using the HP document manager 1.0 to scan and save into pdf.  Thanks for your Help blessed_bw

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thanks for each of the suggestions. Finally I uninstalled all the software related to the HP Officejet J6480 and reinstalled. Then HP Solution Center opened and I was able to scan multiple pages into a pdf doc.  thanks for all the help.

View solution in original post

7 REPLIES 7
HP Recommended

Hi,

 

Please try: Scan the first page then + second page .....

 

    scan_add.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hi Bh thanks for the post.

the DP Document manager does not have an advance tab. Maybe the software want handle multipages.  Did not see any other software on hp site that would work with windows vista home premium and HP office jet J6480. If anyone know of another software package that might work then please post.  Thank blessed_bw

HP Recommended

Thanks for each of the suggestions. Finally I uninstalled all the software related to the HP Officejet J6480 and reinstalled. Then HP Solution Center opened and I was able to scan multiple pages into a pdf doc.  thanks for all the help.

HP Recommended

I don't have the option to click on a "+" below the scanned image. 

Any other ways to scan multiple pages to one .pdf?

HP Recommended

This "+"  is not seen in the HP 1136 MFP dialog box. How do I scan multiple pages in one pdf document on this device?

HP Recommended

Ya.. that "+" tab is not in scanner window.

please guy help.

 

I am really dissatisfy with this scanner options.

HP Recommended
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.