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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-23-2022 05:51 PM

HP Recommended
Operating System: macOS 12.0 Monterey

Product is HP OfficeJet 3830 all in one

Using "HP Smart" program to scan photos

When I scan 4 photos at once, it lets me only select of the four. Then it crops/deletes the other three.

How do I get it to separately recognize and keep all 4 photos?
Thanks!

Category:
1 REPLY 1

‎06-27-2022 11:46 AM

HP Recommended

@bethanym, Welcome to the HP Support Community! I’m here to help.

 

The HP Smart app does not have this feature of scanning multiple photos as one scan. This app auto-crops the image.

 

Use the HP Easy Scan app from App Store or the Apple Image Capture app and check if this helps.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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