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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-12-2022 03:05 PM

HP Recommended
Product: Envy Inspire 7958e
Operating System: macOS 11.0 Big Sur

I used to be able to scan multiple photos at one time with my HP envy 7640 by filling the glass on the scanner. I've upgraded to the Envy Inspire 7958e and it appears to only let me scan one at a time. Am I doing something wrong? Is there a setting or option that I am missing?  Someone please help!

3 REPLIES 3

‎01-15-2022 01:46 PM

HP Recommended

@mrsronzee

 

Welcome to the HP Support Community.

 

This document shall help you: https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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‎01-20-2022 09:43 AM

HP Recommended

Thank you for your reply. That link had lots of good information however it did not address scanning multiple photographs at one time.

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‎01-26-2022 12:18 PM

HP Recommended

It does talk about the multipage PDF scanning.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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