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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-07-2016 10:50 AM

HP Recommended

Hy guys,

 

I'm facing the same issue since I have installed OS Sierra. Previously all was working fine. So the reason must be within OS Sierra. Scanning from the computer (Easy scan or HP scan is working). Also printing is working. 

 

I have done everything I can do in re-installing, setting back the printer to the factory settings. Just to have it done if it comes to standard questions from a support guy.

 

For me the reason could be linked to iCloud. With the installaton of OS Sierra I decided to move the documents to the iCloud. Means on my Mac the Document folder is now linked to the iCloud (it's not local anymore). The Scanning folder was in this Document folder. Maybe the issue is here because the HP Software tries to recognize or to create this folder but it's not poosible because the folder is in the iCloud. I had the same issue with Money (Finance App) applying a workaround putting the files into the Download folder.

 

Just trying to contribute and hoping to solve this issue soon. I'm also confident that HP will start working on this soon.

 

Cheers

Roger

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‎10-07-2016 10:49 PM

HP Recommended

Yes, could be, I was in this BETA testing group

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‎10-08-2016 02:11 AM

HP Recommended

when i update this happened.

 

version is still not 5.0

 

 

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‎10-08-2016 02:11 AM

HP Recommended

when i update this happened. the version is still not 5.0

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‎10-08-2016 03:21 AM

HP Recommended

pls find the status when scanning; even if i put a size the image still now showing (so nothing to scan):undefined

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‎10-08-2016 04:19 AM

HP Recommended

I have the same problem since downloading Sierra, my Scanner does not show and I cannot scan from my HP7280. 

Machine prints ok. Should we approach Apple on this???? Need help.

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‎10-08-2016 04:31 AM

HP Recommended

When you have navigated to the file you want to save it in press 'choose' from the options at the bottom and this takes you back to the Easy Scan App where you can press 'save'.

 

Hope this helps- it works for me.

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‎10-08-2016 06:15 AM

HP Recommended
My issue is that i cannot scan to the Mac. I can't enable 'Scan to computer' in the HP utility. The rest is working... In my opinio the route cause of this issue is the document folder I moved to iCloud while installing OS Sierra...
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‎10-10-2016 02:27 PM - edited ‎10-10-2016 03:07 PM

HP Recommended

<!-- duplicated: removed -->

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‎10-10-2016 02:28 PM - edited ‎10-10-2016 03:06 PM

HP Recommended

I tried everything proposed in this thread without any success:

 

  • Removing HP drivers from /Library/Printers/hp and /Library/Printers/PPDs/Contents/Resources/
  • Deleting configured printer
  • Uninstalling HP Easy Scan
  • Upgrading to latests Sierra version (10.12.1 beta 3 at the time of writing this)
  • Configuring new printer

And scan is not working. In fact, installing again the printer, the scanning feature is not detected (or at least the tab 'Scan' doesn't exists in System Preferences -> Printers & Scanners).

 

Definetively seems to be related to Sierra, because I have an older laptop with OSX El Capitan, and scanning is working properly on the same network with the same printer.

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