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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-06-2017 12:24 PM

HP Recommended
Product: DELL INSPIRON 15
Operating System: Microsoft Windows 10 (64-bit)

HAS ALWAYS WORKED BEFORE, BUT NOW WHEN I SAVE AFTER SCANNING, ONLY SAVES FIRST PAGE????

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-08-2017 07:55 AM

HP Recommended

Hello, @cherryman

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Also, try using the Scan and Capture as an alternate to Windows Fax and Scan. That should work fine.

 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

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3 REPLIES 3

‎06-07-2017 02:56 PM - last edited on ‎04-02-2024 08:28 AM by Retired

HP Recommended

Hello, @cherryman – Hope you are well 🙂

 

May the Forums be with you!  It is a great place to find the help you need, from other users, HP experts, and other support personnel!


Going through your post, I see that you are having issues while scanning using the HP Officejet printer. I’d suggest using the HP Smart. Go to https://www.hpsmart.com/us/en to download and install the HP Smart app on your PC.

 

Let me know if that helps!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎06-07-2017 03:02 PM

HP Recommended

THanks, I figured it out. Through the device it self, works fiine, but I was using Windows Fax and Scan and it wouldn't do it, so all good.

Was this reply helpful? Yes No

‎06-08-2017 07:55 AM

HP Recommended

Hello, @cherryman

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Also, try using the Scan and Capture as an alternate to Windows Fax and Scan. That should work fine.

 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
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