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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-27-2024 07:36 PM - edited ‎12-27-2024 07:36 PM

HP Recommended

Hi,

I am trying to make a photocopy of my driving license by scanning and printing.

However, every-time I do this - I get the words "SEAL" or "DEAL" printed across the printed copy.
If I print anything else including a passport page everything is printed as in the pre
Any thoughts on why this is occuring.

Category:
1 REPLY 1

‎12-28-2024 08:33 PM

HP Recommended

There might be some sort of watermark that is invisible to the naked eye but is picked up the the scanner. I know some jurisdictions have anti-counterfeit marks only visible under UV light. https://www.drimark.com/id-blacklight-test-guide/

 

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