Scanning problem - msg that printer not found

[AB-AB1]

Scan function appears to have been disabled. Can print but unable to scan. When using desktop scan app message received that the "HP OfficeJet Pro 9010 series was not found". Any help appreciated - thx.

[Rainbow23]

Hi @AB-AB1,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing scanning issues with your HP OfficeJet Pro 9010 printer.

Please follow the steps listed below to uninstall and reinstall HP App:

Step 1: Uninstall HP App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP app 

4. Select Uninstall

Step 2: Reinstall HP App.

1. Download the HP  app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP app - Microsoft Store (Windows), 

or HP app - Mac App Store (Mac).

2. Open the HP app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

Let me know if this helps and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!