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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-17-2019 05:17 PM

HP Recommended
Product: HP EasyJet Pro 6978
Operating System: macOS 10.15 Catalina

Since upgrading to MacOS 10.15 Catalina, my HP EasyJet Pro 6978 will only scan from the automatic document feeder, no longer from the flatbed (glass scanner).  If I try to scan from the flatbed, error message comes up saying "Document Feeder is Empty".  When does HP expect to have this compatibility problem between HP Printers and macOS Catalina solved???

1 person had the same question
1 REPLY 1

‎12-17-2019 09:36 PM

HP Recommended

Hi,

I don't have any time estimation, HP is working on a fix.

 

You may use Image Capture as a workaround, however, as described below:

https://support.hp.com/in-en/document/c06455960

 

Shlomi



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