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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
DDATanking
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Scanning problem with HP Smart

HP Recommended
macbook pro
macOS 11.0 Big Sur

Screen message says I must connect to Internet before scanning. I use a USB cable.  Just printed using cable.  HP Smart 13.1 just installed. (Using Big Sur on Mac Book Pro)

 

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ShlomiL
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HP Recommended

Hi,

Please clarify your printer model.

 

Do you have an internet connection on your Mac or not? the HP Smart app requires an internet connection and a cloud account access to scan.

 

Shlomi



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DDATanking
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"

Hi,

Please clarify your printer model.

 

Do you have an internet connection on your Mac or not? the HP Smart app requires an internet connection and a cloud account access to scan.

 

Shlomi"

 

Yes, I have an Internet connection.  Printer is HP Smart Tank 551. Note I indicated I wanted to print WITH USB cable. HP Smart [not so smart] would not let me bypass the log-in to Internet screen.

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