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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-02-2020 05:28 AM

HP Recommended
Product: HP2633

I'm trying to help an old lady down the road with her printer.  Her pc does not work and she just uses her HP printer for copying but cannot do so now, as every time she tries to scan and print it prints out the instructions for loading the paper.  I've tried turning off and disconnecting the plug from the wall, but the problem persists.  It's also now showing an E4 error message, which I understand from going online at my house is a paper jam issue, but when I go back to her house to resolve that the problem with scanning will still be there.

 

Any ideas?

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1 REPLY 1

‎11-02-2020 09:10 AM

HP Recommended

Many thanks for your advice.  I'll give it a go.  Updating/reinstalling the printer software might be difficult, as her pc is not working, but I'll see what I can do.

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