Scanning produces PDFs that are shown extremely big by defualt

[Josephine_Herzb]

Hello,

since recently, when scanning some paper and saving them in a pdf file, the text is shown extremely big when openning that document, like it is zoomed in extremeley far. Apparently it is saved is its pdf meta information, how much it is zoomed in when opening the document. 

Of course when opening the document I can manually zoom out each time I open that document, but it leads to some problems when I upload the document to the online learning platform of my university. 

Is there a way to change that setting? So the document is not zoomed in when opening?

[Dragon-Fur]

@Josephine_Herzb 

Welcome to the HP Community.

Edits - Update Content

New release - Dated July 1, 2021

Version 128.1.219.0

Comments

A test of PDF scan - simple eight page document - shows the "scan size" bug is fixed.

This is true for my test - everyone should, of course, try this for themselves.

NOTE:  Regardless, there is no "going back" to an older release.

If you have Automatic Updates switched on in the Store, the app is likely updated now.

You can also manually check / update applications.

Microsoft Store - Application Updates

Windows (Start) > Microsoft Store

In the upper right corner, click on the three horizontal dots ...

Select Settings > App updates > "Update apps automatically" = ON

In the upper right corner, click on the three horizontal dots ...

Select Downloads and Updates > Get Updates

If the application updates, consider:  Restart the computer and log in

==============================================================

Original Content

The printer is OK.

It's a reported bug in HP Smart.  

🐛

Documents scanned with HP Smart create a "bloated" larger page size and larger file size file.

HP is aware.

At this writing,

The solution is expected about Mid-June in the form of a new version release for HP Smart.

What if?

If you have a "fat" file for which you no longer have the original document,

If you need to have a properly sized scan file,

Print the document at a reduced "Shrink to Fit" size,

Re-scan the printed document into the computer using OTHER than HP Smart.

OR

Use paid option to correct the file structure.

What to do while waiting for the solution?

For now, use alternative software to scan documents.

NOTE:

• Windows in S mode only allows installation of applications from the Microsoft Store.  Windows "S" mode scan options are therefore limited to those applications you can install from the Store (marked in Green).
• Windows 10 (full Windows) can make use of any of the "blue" or the "green" options.

Example list...

NOTE:  Alternatives do not necessarily provide the same settings / features as HP Smart.

HP Scan - part of the Full Feature Software / full driver printer software.

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

NAPS2 – “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

Paint (mspaint)

• Open  Paint
• Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

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