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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
RolfA
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Solved!

Scanning size

HP Recommended
Deskjet 2620
Microsoft Windows 7 (64-bit)

received_1119895505075227.jpeg

As an active dirt bike rider i like to maintain my bike myself. But when trying to scan a gasket, the image is getting way to small. Running HP Smart. Can't find any settings to adjust this. Somebody who can help me? Rolf

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Dragon-Fur
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HP Recommended

@RolfA 

 

 

HP Smart is not compatible with Windows 7.

 

HP Scan and Capture (also from the Windows Store) is not compatible with Windows 7.

 

Paint (mspaint) , although usually used for printing, can scan.  The window is "paint sized" (small to large depending on the original image and the "percentage" you set for the window).  Using Paint to scan is a "long way 'round" but should likely work.

 

What else?

 

If the printer is on the network,

If the Embedded Web Server (EWS) supports it,

Webscan is easy to use, does not require any additional software, and allows you to save your scan where you like (select folder on computer).

 

Webscan – located in the Embedded Web Server (EWS) – No additional software

If the printer is on the network,

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
  • Click Apply to save any changes

Next

  • Tab Scan > Webscan 
  • Set up Webscan the way you want it - for example, set the Source to ADF - Scan a test document using Webscan

 

 

What else?

 

The best you can do (probably)

If you have not done so,

Download-save-install the Full Feature Software:

HP DeskJet / Ink Advantage 2600/2675/2676/2677/2678 Print and Scan Driver and Accessories 

The Full Feature Software supports Windows 7 through Windows 10.

 

The scan window in HP Scan is rather pathetic (small), but HP Scan might at least work.

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2620 All-in-One Printer 

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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4 REPLIES 4
Dragon-Fur
Level 16
Level 16
33,272 32,346 3,054 11,066
Message 2 of 5
Flag Post
HP Recommended

@RolfA 

 

 

HP Smart is not compatible with Windows 7.

 

HP Scan and Capture (also from the Windows Store) is not compatible with Windows 7.

 

Paint (mspaint) , although usually used for printing, can scan.  The window is "paint sized" (small to large depending on the original image and the "percentage" you set for the window).  Using Paint to scan is a "long way 'round" but should likely work.

 

What else?

 

If the printer is on the network,

If the Embedded Web Server (EWS) supports it,

Webscan is easy to use, does not require any additional software, and allows you to save your scan where you like (select folder on computer).

 

Webscan – located in the Embedded Web Server (EWS) – No additional software

If the printer is on the network,

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
  • Click Apply to save any changes

Next

  • Tab Scan > Webscan 
  • Set up Webscan the way you want it - for example, set the Source to ADF - Scan a test document using Webscan

 

 

What else?

 

The best you can do (probably)

If you have not done so,

Download-save-install the Full Feature Software:

HP DeskJet / Ink Advantage 2600/2675/2676/2677/2678 Print and Scan Driver and Accessories 

The Full Feature Software supports Windows 7 through Windows 10.

 

The scan window in HP Scan is rather pathetic (small), but HP Scan might at least work.

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2620 All-in-One Printer 

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

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RolfA
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HP Recommended

Sorry. Running Android on a Lenovo tablet... 

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RolfA
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MS Paint worked 🙂 Thanks!!

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Dragon-Fur
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33,272 32,346 3,054 11,066
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HP Recommended

@RolfA 

 

You are welcome.

 

I actually like Paint (and still use it)  - an "old but still excellent" choice in my toolset.

 

Stay Safe.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No
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