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‎04-05-2019 08:42 AM

HP Recommended
Operating System: Chrome OS

i have a crome book and an hp printer envy 5055. its cinnected with a USB cable. im trying to scan some documents. everytme i click the scan option i says "visit 123.hp.com to get the HP smart app or other HP scanning software for your compter" i dont know what to do

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2 REPLIES 2

‎04-06-2019 09:23 AM

HP Recommended

Hi,

Scanning to a Chromebook can only be done through the network using the Webscan feature, only printing is supported using USB connection:

https://support.hp.com/lt-en/document/c05881028

 

Follow  Connect a printer with a touchscreen control panel below to connect the printer to your wireless network:

https://support.hp.com/us-en/document/c05987925

 

Shlomi



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‎04-24-2019 06:37 AM

HP Recommended

Scanning to a Chromebook can only be done through the network using the Webscan feature, only printing is supported using USB connection...

 

Thank you for stating that. It is the first time that I have encountered that limitation stated clearly, after much searching.

 

It SHOULD be stated in any and all documentarion related to connecting a Chromebook via USB.

 

At least that gets me back to my original problem, not being able to connect the printer to the network.

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