Scanning to Email - Getting SMTP server authentication error

[EricB4]

Hi, I've used the Scan to Email function on my Color Laser Jet Pro MSP M277dw printer/scanner with limited problems for a few years.

My operating system is Windows 11 and my email account that receives the scans is a g mail account.

I'm now getting the following error message when I attempt to scan: "The SMTP server uses an authentication method that is not supported. Try a different server."

I'm able to print just fine, and am fully connected. Photos attached of the error message and product label. 

Any help is greatly appreciated. Thank you. Eric

[ShlomiL]

Hi,
A such may occur due to your Google account security settings.

First, open the following link and login to the same account as you set for the printer.

Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security

Within the Signing in to Google section, check the "2-Step Verification" velue.

If it is set as "On", create and use an App-Specific Password with the printer:

https://support.google.com/accounts/answer/185833?hl=en

If it is set as "Off", Within the Less secure app access section ensure that the feature is on.

If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.

Regards,
Shlomi