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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎12-08-2025 04:35 PM

HP Recommended

I am trying to scan to email and get a message that user name and/or password is not correct.  I am unsure how to check to correct this.  I can scan from HP smart. Any help would be appreciated

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1 person had the same question
3 REPLIES 3

‎12-09-2025 01:42 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

What is the printer model?

 

Here's some examples on setting up Scan to Email:

https://www.youtube.com/watch?v=O5yCJLatoak

https://www.youtube.com/watch?v=ZpQUjJ5s0rY

https://www.youtube.com/watch?v=pnskJuz-RLo

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎12-10-2025 09:11 AM

HP Recommended

Thank you.  It is an HP 9010E All in One Printer.

 

What you have provided is very informative.  However, I do not see where to get app passwords in Google.  

 

Any suggestions would be appreciated.

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‎12-11-2025 01:41 AM - edited ‎12-11-2025 01:45 AM

HP Recommended

Hi,

 

Do a search for "App password" under the Google account,

 

This video did show how to get the App password @ time 5:40.

https://www.youtube.com/watch?v=ZpQUjJ5s0rY

 

For more resources on this printer model:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPguNcBJu9yI4tmwShUFPUUY

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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