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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet 6600
Chrome OS

Trying to scan from my HP600 printer to my new HP Chromebook.  I installed HP Smart App on Chromebook.  I created an account.  HP Smart app identifies my printer; However, when I click on printer/scanner on HP Smart App, The message reads, "Thank you for your patience" but never connects.  Help!

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Edits - Add Webscan example after HP document for Chromebook scanning



Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.


At this writing:

HP Smart is not intended for use on Chrome OS.


Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first.

Open the section for your printer:  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers


Chromebook Printing and Scanning

Go to Printing with the HP Print for Chrome App for more information.

HP Print for Chrome is compatible with Chrome browser v44 and later installed on a Chromebook, or Windows, Mac, or Linux computer.


Embedded Web Server (EWS) - Scan through your browser


HP Printers - How to Scan (Chromebooks)

NOTE:  Webscan – EWS - USB connection not supported


Added Content - Examples - Embedded Web Server (EWS) > Webscan


Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First, make sure Webscan is "enabled"

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
  • Click Apply to save any changes


  • Tab Scan > Webscan 
  • Set up Webscan the way you want it - for example, set the Source to ADF
  • Click Start Scan to scan your document / image using Webscan
  • After the scan is complete, Save the scan to your computer.


Example - Enable Webscan



Webscan setup (details model dependent)EWS_9025_Webscan_1EWS_9025_Webscan_1




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Our Community is comprised of volunteers - people who own and use HP devices.

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Well, after three days, countless unsuccessful attempts at trying to find the answer on virtual assistant and Google, 3 failed attempts at trying to reach a real person using the HP Support Phone Number, and even after reaching being forwarded to the printer department only then to reach an automated system to establish a case number and referred back to the virtual assistant, I finally reached a real person on my fifth call and firmly asked that they NOT just forward my call to another automated response.  The, I reached a technical representative in the printer department who was able to help me resolve the issue.


Long Story made Shorter - Providing your Chromebook can print to the printer which also has scanning capabilities, you then type the printer IP Address into your web browser.  When you then see the menu provided, go to the left side of the page and click on "Webscan"  (Important that you do that and NOT click on the Scanning tab at the top of the menu.

ONLY After you click on the left side of the page on "Webscan", you then click on the tab at the bottom right of the page that is labeled "Start Scan".


Once you see the image of the document/photo you are scanning, use a two-fingered tab on your pad which should produce options on how to save the scanned image.  I had to use my Google Drive to successfully save the scanned image, but now it works!


Good Luck!   

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.