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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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01-11-2021 09:43 AM
Product: HP Officejet 6600
Operating System: Chrome OS
Trying to scan from my HP600 printer to my new HP Chromebook. I installed HP Smart App on Chromebook. I created an account. HP Smart app identifies my printer; However, when I click on printer/scanner on HP Smart App, The message reads, "Thank you for your patience" but never connects. Help!
2 REPLIES 2
01-11-2021 09:49 AM - edited 01-14-2021 09:48 AM
Edits - Add Webscan example after HP document for Chromebook scanning
Welcome to the HP Community.
Reminder to those reading:
Do NOT respond to individuals who post phone numbers or email addresses.
These might be scammers trying to steal your information / money.
HP does not post phone numbers or email in Community messages.
At this writing:
HP Smart is not intended for use on Chrome OS.
Mobile Printing – Options, How-to, Help, and Information
Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.
Read this document first.
Open the section for your printer: Find your printer and supported applications.
Chromebook Printing and Scanning
Go to Printing with the HP Print for Chrome App for more information.
HP Print for Chrome is compatible with Chrome browser v44 and later installed on a Chromebook, or Windows, Mac, or Linux computer.
Embedded Web Server (EWS) - Scan through your browser
NOTE: Webscan – EWS - USB connection not supported
Added Content - Examples - Embedded Web Server (EWS) > Webscan
Webscan – located in the Embedded Web Server (EWS) – No additional software
NOTE: Webscan feature is not available on Laser printers
If the printer is on the network,
If the EWS feature is available on your printer,
First, make sure Webscan is "enabled"
- Open your favorite browser > type / enter Printer IP address into URL / Address bar
- Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
- Click Apply to save any changes
- Tab Scan > Webscan
- Set up Webscan the way you want it - for example, set the Source to ADF
- Click Start Scan to scan your document / image using Webscan
- After the scan is complete, Save the scan to your computer.
Example - Enable Webscan
Webscan setup (details model dependent)
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Question Resolved / Answered, Click "Accept as Solution" .
01-14-2021 09:33 AM
Well, after three days, countless unsuccessful attempts at trying to find the answer on virtual assistant and Google, 3 failed attempts at trying to reach a real person using the HP Support Phone Number, and even after reaching being forwarded to the printer department only then to reach an automated system to establish a case number and referred back to the virtual assistant, I finally reached a real person on my fifth call and firmly asked that they NOT just forward my call to another automated response. The, I reached a technical representative in the printer department who was able to help me resolve the issue.
Long Story made Shorter - Providing your Chromebook can print to the printer which also has scanning capabilities, you then type the printer IP Address into your web browser. When you then see the menu provided, go to the left side of the page and click on "Webscan" (Important that you do that and NOT click on the Scanning tab at the top of the menu.
ONLY After you click on the left side of the page on "Webscan", you then click on the tab at the bottom right of the page that is labeled "Start Scan".
Once you see the image of the document/photo you are scanning, use a two-fingered tab on your pad which should produce options on how to save the scanned image. I had to use my Google Drive to successfully save the scanned image, but now it works!
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