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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Deskjet ink Advantage 3545
Microsoft Windows 10 (64-bit)

Result of scanning picture to JPG format is only small part of picture. Scanning to PDF is OK.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@vlasto

 

Use software on your computer to scan images to the computer.

 

Method / Option:  HP Scan Extended program

 

Download, save, and Install:

HP Scan Extended

 

Location of installed program:

C:\Program Files (x86)\HP\HP Scan Extended\bin\HPScan.exe

 

Place the item to be scanned on the printer glass as decribed in the User Guide (Pages 36-37)

Start the program 

Select shortcut "Save to JPEG"

Set the Page Size to one of of following

  • Size of the item to be scanned
  • Entire Scan Area
  • Auto Detect Size

Click / Select Show Viewer After Scan

Set the other options on the main menu page

Click More > 

Set / Verify / Adjust options in each category

Click Scan

 

Example

 

HPSE_Save-as-JPEG_1HPSE_Save-as-JPEG_1

 

 

References

 

 How to Scan (Windows)

 

HP Deskjet Ink Advantage 3545 e-All-in-One Printer

 

Dragon Document – Collection of Help, suggestions, links to how-to videos, and examples

Scanning Program Options

Topics / Sections – various, including:

  • Know and Understand Scan DPI / Scan Resolution options
  • HP Scan Extended – Exceptional standalone free scan program:  Single, Multiple scans, image and PDF scans, Auto-Crop!
  • NAPS2-- Not another PDF Scanner – free standalone program scans PDF files and image(s) as .jpeg or PDF file(s)
  • Printer Software (Full Feature Software > Printer Assistant > Print, Scan & Fax > Scan a Document or Photo)
  • HP Scan and Capture from Windows Store
  • Webscan And others…

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@vlasto

 

Use software on your computer to scan images to the computer.

 

Method / Option:  HP Scan Extended program

 

Download, save, and Install:

HP Scan Extended

 

Location of installed program:

C:\Program Files (x86)\HP\HP Scan Extended\bin\HPScan.exe

 

Place the item to be scanned on the printer glass as decribed in the User Guide (Pages 36-37)

Start the program 

Select shortcut "Save to JPEG"

Set the Page Size to one of of following

  • Size of the item to be scanned
  • Entire Scan Area
  • Auto Detect Size

Click / Select Show Viewer After Scan

Set the other options on the main menu page

Click More > 

Set / Verify / Adjust options in each category

Click Scan

 

Example

 

HPSE_Save-as-JPEG_1HPSE_Save-as-JPEG_1

 

 

References

 

 How to Scan (Windows)

 

HP Deskjet Ink Advantage 3545 e-All-in-One Printer

 

Dragon Document – Collection of Help, suggestions, links to how-to videos, and examples

Scanning Program Options

Topics / Sections – various, including:

  • Know and Understand Scan DPI / Scan Resolution options
  • HP Scan Extended – Exceptional standalone free scan program:  Single, Multiple scans, image and PDF scans, Auto-Crop!
  • NAPS2-- Not another PDF Scanner – free standalone program scans PDF files and image(s) as .jpeg or PDF file(s)
  • Printer Software (Full Feature Software > Printer Assistant > Print, Scan & Fax > Scan a Document or Photo)
  • HP Scan and Capture from Windows Store
  • Webscan And others…

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

HP Recommended

Thanks for your answer.Scanning to JPEG is now OK.

 

Best regards

 

Vlasto

HP Recommended

@vlasto

 

You are welcome.

 

Happy Printing!

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

 

 

Dragon-Fur

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