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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-04-2023 11:46 AM

HP Recommended

Hell- - When I try to scan to a USB on my HP OfficeJet Pro 8710, the printer screen says "insert a USB."  When I insert a USB, the screen says "USB Storage Device in  use."  I've checked the previous postings and the recommendation to power off, insert USB, the power back on doesn't work..  

Category:
3 REPLIES 3

‎11-05-2023 12:14 PM

HP Recommended

Download User Guide or read page 52 (42 ) Scan to a memory device

NOTE:

  • The printer does not support encrypted USB flash drives or USB flash drives using the NTFS file
    system.
  • The printer does not support encrypted USB flash drives.

 

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‎11-08-2023 10:10 AM

HP Recommended

I have a Kingston Data Traveler 100 G3 , 32gb USB Drive.

I have formatted it to FAT using Ubuntu.

I have an HP M227fdw.

 

When I plug it in I get this error message.

 

USB Device uses an unsupported file system.

Reformat the drive using a FAT file system.

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‎11-08-2023 11:01 AM

HP Recommended

Here the Supported USB flash drives 

These memories were tested:

Andr1611_0-1699466004867.png

Note: USB 2.0

Try this formatting:

Andr1611_1-1699466130208.png

If you still have a problem, please contact this forum: HP Linux Imaging and Printing 

Kind Regards
Andr-1611

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