• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-02-2020 08:01 AM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

I am trying to scan a document from the printer (HP Envy Photo 7830) to my laptop. When I select the  Scan to Computer option on the printer front screen it tells me to go to 123.hp.com/setup to download software which I have done several times but I still have to use the laptop to initiate the scan. My printer is remote from my laptop and I don't want to keep taking my laptop to the printer. On my previous printer,  HP Photosmart 6520, I could run the whole process from the printer. Why does this not work on my Envy Photo 7830?

Thanks

2 REPLIES 2

‎06-02-2020 10:10 AM

HP Recommended

Hi,

 

Download and run HP Print and Scan Dr utility from link below to troubleshoot the issue.

 

https://support.hp.com/us-en/topic/printscandoctor

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎06-05-2020 08:44 AM

HP Recommended

Hi

Many thanks for your reply. Unfortunately after trying the solution suggested I still cannot initiate a scan from the printer. The instructions said to disconnect the device, by which I assume it meant the printer, then restart the computer. I'm not sure if it was a coincidence but when I restarted the computer it did a BIOS update which I've never seen before!

I then tried to scan to the computer from the printer and initially the screen showed the laptop but when I pressed scan document it showed the same message again titled "! Software Required" "To scan to computer, visit 123.hp.com/setup to download HP software (full software and drivers) . When I ran HP Print and Scan Doctor 5.3.1 it says that my software is up to date. Any other ideas?

Many thanks

Ray

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.