Scanning to computer

[Scottpdx]

I cannot scan to my computers (Windows 11 and 10), although I can scan to a USB drive inserted into the printer.  The HP Print and Scan doctor indicates Recommended Updates and Printer Status as good, but shows Device Manager and Driver Check as bad.  Thoughts and suggestions appreciated.

[Garp_senchau · Accepted solution]

@Scottpdx, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It looks like you are having trouble scanning to your windows computers using your HP OfficeJet All-in-One Printer. Here are the steps to troubleshoot the issue:

Step 1: Ensure HP Software is Properly Installed

Make sure that the HP printer software is installed and working properly. You can download the latest software from the HP Support page for OfficeJet Pro 9125e.

Uninstall Existing Printer Software:

• Go to Control Panel > Programs > Programs and Features.
• Find HP printer software and uninstall it.

Reinstall Latest Printer Software:

• Download the latest software from the HP website.
• Follow the installation instructions.

Step 2: Check Scanner Settings

• Open the HP printer software.
• Select Print, Scan & Fax or Print & Scan.
• Select Scan a document or photo and make sure necessary scanner settings are enabled.

Step 3: Update Printer Drivers

Update Drivers Manually:

• Go to Device Manager on Windows.
• Find the printer under Printers or Print Queues.
• Right-click and select Update driver. Choose Search automatically for updated driver software.

Use HP Print and Scan Doctor:

• You can use HP Print and Scan Doctor to check for updated drivers.
• Open the tool and follow the prompts to check and update printer drivers.

Step 4: Verify Device Manager Settings

Remove Printer from Device Manager:

• Open Device Manager.
• Expand Printers.
• Right-click on your printer and select Uninstall device.
• Restart the computer.

Reinstall Printer Software:

• After the restart, reinstall the printer software following the steps from Step 1.

Step 5: Check Firewall and Security Settings

Sometimes firewall or antivirus software may block the scanning functionality.

Temporarily Disable Firewall/Antivirus:

• Go to Settings > Update & Security > Windows Security > Firewall & network protection.
• Temporarily disable the firewall.

Reattempt Scanning:

• Try scanning again to check if firewall/antivirus is causing the issue.

Step 6: Windows Services Check

Ensure Windows services related to imaging devices are running.

Open Services:

• Press Windows Key + R, type services.msc, and press Enter.

Check Service Status:

• Find Windows Image Acquisition (WIA).
• Ensure it is running. If not, right-click and select Start.

Step 7: Test Scan Settings

Test the printer's scan settings and connection:

Run Test Scan:

• Use HP Printer Assistant software to run test scans.

Check the scan process:

• Try different settings for resolution and file format.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Scottpdx]

Thanks for your help.  I ended up doing most, but not all, of what you suggested.  Mainly, I got to a point where I saw a message that my software was not up-to-date (despite seeing a contrary message in a couple of places).  So, I downloaded the latest software, removed the existing software, and installed the new software.  I did nothing with firewalls or antivirus software, but did disable my VPN when downloading the new software.  All's well that ends well.  Again, thanks.

[Kuroi_Kenshi]

Hi @Scottpdx,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,

[Kuroi_Kenshi]

Hi @Scottpdx,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,