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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

Have a brand new 8028E replacing a 8028 and can't scan to email from my mac computer.  I was able to do this with the 8028 model

1 REPLY 1
HP Recommended

Hi @TwinTurbo,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It seems like you are experiencing issues with scanning to email from your Mac computer with a new 8028E model, which is a printer or multifunction device. To troubleshoot and resolve this issue, you can follow these general steps.

 

  • Check Network Connection: Ensure that your 8028E is properly connected to the same network as your Mac computer. Verify the network settings on the printer to make sure they are correct.
  • Verify Email Settings: Check the email settings on the 8028E to ensure that they match the email server settings for your email provider. This includes the SMTP server address, port number, and any authentication details.
  • Update Firmware/Software: Check if there are any firmware or software updates available for your 8028E. Sometimes, updating the firmware or printer drivers can resolve compatibility issues.
  • Firewall/Antivirus Settings: Make sure that your firewall or antivirus software is not blocking the communication between the Mac computer and the 8028E. You may need to adjust the settings to allow the necessary communication.
  • Reconfigure Scan to Email Settings: Reconfigure the scan to email settings on the 8028E, ensuring that the email address, server details, and other settings are correct. If there's an option to test the email settings on the printer, use that to check for any errors.
  • Check Email Server Logs: If possible, check the logs on your email server to see if there are any error messages or issues related to the scanning process. This can provide more insight into the cause of the problem.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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