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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-11-2018 03:07 PM

HP Recommended
Product: LaserJet MFP M477fdw
Operating System: macOS 10.13 High Sierra

Why is it I can scan to email at any dpi, but I can only scan to a network folder at 75dpi. I'm running MacOS 10.13.4 and have the latest firmware and driver software from HP installed (March, 2018).

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-12-2018 07:54 AM

HP Recommended

The crux of the problem is that SMBv1 is no longer supported in macOS High Sierra.

 

There is an early release firmware (not public) that addresses this issue.

 

I have sent you a Direct Message through the forums.

While I may work for HP Inc, the views and opinions expressed here are my own.

View solution in original post

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5 REPLIES 5

‎04-12-2018 07:54 AM

HP Recommended

The crux of the problem is that SMBv1 is no longer supported in macOS High Sierra.

 

There is an early release firmware (not public) that addresses this issue.

 

I have sent you a Direct Message through the forums.

While I may work for HP Inc, the views and opinions expressed here are my own.
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‎06-03-2018 03:54 AM

HP Recommended

Any news on this? Are we waiting for a public firmware release from HP? Where can I get non public releases? This really bugs me.

 

Thanks in advance.

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‎02-05-2019 01:37 PM

HP Recommended

The printer firmware to address this issue has been posted publicly for the M477, M426 and M427.

 

Please go to support.hp.com/drivers select Printer and type in your printer model.  The exact printer name should autofill.

 

On the driver page select Mac OS and 10.14.

 

Then open teh firmware section.

 

Download and install the firmware updater.

While I may work for HP Inc, the views and opinions expressed here are my own.
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‎04-19-2019 06:13 PM

HP Recommended

Is there a version of the updated firmware available for the M476 models of Printer/Scanner? The latest I see on the HP support site is 20180201.

 

 

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‎04-23-2019 10:16 AM

HP Recommended

Unfortunately, there has yet to be any new firmware for the m476.

While I may work for HP Inc, the views and opinions expressed here are my own.
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