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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Microsoft Windows 10 (64-bit)

I am not able to create a scanned .pdf file from my HP OfficeJet Pro 8025. A post from last year (https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/HP-Officejet-8025-Scan-from-Printer-to-PDF-Fil...) stated instructions on what to do, however why I type the instructions in my command prompt this is what I get in return:

 

C:\WINDOWS\system32>takeown /f %windir%\System32\DriverStore\FileRepository /r /d y icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpesclscan*") do rd /s /q "%~G" takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y
ERROR: Invalid argument/option - 'icacls'.
Type "TAKEOWN /?" for usage.

 

Please help!

 

Thank you

2 REPLIES 2
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@BarbaraJaneL wrote:

..., however why I type the instructions in my command prompt this is what I get in return:


@BarbaraJaneL 

 

Strange process ! You have to use the pp from your computer OR use scan option from printer. Please use instructions from the following Guide (page 46)

 

               http://h10032.www1.hp.com/ctg/Manual/c06291141.pdf

 

By default, scan documents will give pdf files.

 

Regards.

BH
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"By default, scan documents will give pdf files"

After the latest upate, my OJ Pro 8600+ will only give PDFs, whether I'm scanning a doc or a photo.  If I try to change the output to JPEG using the dropdown at bottom left, or try to change the filename produced by the app, HP Smart closes and the scan is lost. 

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