Scanning tro

[Holly2015]

Just set up my new wirless HP Envy Photo 6234 printer. Printing facility working fine but cant get scanning to work. Every time I scan I either get a message that says the "HP Envy Photo 6000" was not found or the below. Any ideas how to fix please?

[Riddle_Decipher]

@Holly2015 I suggest reinstalling the printer drivers, using the below steps to resolve the issue,

as this seems to be an issue with the printer drivers:

Press "Windows key" + "r" to get the "Run" window.

Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.

Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now check for issue resolution.

If the issue persists, unplug the USB cable from the printer if present. 

Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.

Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here

With that said, Welcome to HP Forums! 😉

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