• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY 6032e All-in-One Printer

Suddenly my HP Envy printer will not scan photos using my iPad HP Smart  app.

Message on iPad says " Scanning from the printer is not available hen connected remotely

"Whatever that means I am an 88 year old and not too clever with technology

1 REPLY 1
HP Recommended

@nev28 

 

Welcome to the HP English Community --

 

When Televisions were finally invented, they did not have remote controls - there was on/off and a channel selector.

 

Programs went off the air at midnight.  I didn't get to see that very often, I was supposed to be in bed.  Smiling.

 

Things have changed a bit -- technology can be hard.  😎

 

One thing to check -

 

Make sure your iPad is switched over to your Wireless network (at home) and not using your "Data Network" like you would use if you took your iPad with you when you left the house.

 

What?

 

Your iPad, like your phone, can connect to your Mobile Service provider -- your "Data line".

 

If iPad is set to use your "Data line", it cannot see your printer because the Data line is for mobile and your Wireless and your printer are at home.

 

The basics here:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 6032e All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.