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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-07-2017 02:56 PM

HP Recommended
Product: HP Color Laserjet Pro MFPM177f
Operating System: Mac OS X 10.6 Snow Leopard

Tying to scan. Have obtained USB Printer set up for USB Printers but can't obtaining HP Easy Scan app  from AppStore as I don't have Mac OS version 10.10 or later. So how do I get this Color Laser Jet  Pro MFP M177fw to Scan ?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2017 06:43 AM

HP Recommended

Hey there! @Bob510, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

 

I understand you have scanning issues with your MAC PC.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Try few steps recommended below.

 

HP Scan supports scanning features that came your printer model, including editing tools and scanning from the printer control panel. Check that the software is installed or available, then read steps to scan, edit, and save your scanned documents or photos onto your Mac.

Check if HP Scan is installed on the Mac
Check the list of installed applications on the Mac to make sure you have HP Scan.
Open Finder, click Go in the top menu bar, then click Applications.
Double-click the HP folder, then find HP Scan in the list.
If HP Scan is in the list, double-click it to open the application, then continue to the next step.
If HP Scan is not in the list, go to the How do I install HP Scan software or a scan driver FAQ in this document for steps to check if the full feature driver or HP Easy Start is listed for your version of OS X. If available, install the driver, then continue to the next step.
 

Update the full feature printer software using this link.

 

Refer this document to know more information about scanning from MAC.

 

 

 

Let me know if this helps!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 

A4Apollo
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-09-2017 06:43 AM

HP Recommended

Hey there! @Bob510, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

 

I understand you have scanning issues with your MAC PC.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Try few steps recommended below.

 

HP Scan supports scanning features that came your printer model, including editing tools and scanning from the printer control panel. Check that the software is installed or available, then read steps to scan, edit, and save your scanned documents or photos onto your Mac.

Check if HP Scan is installed on the Mac
Check the list of installed applications on the Mac to make sure you have HP Scan.
Open Finder, click Go in the top menu bar, then click Applications.
Double-click the HP folder, then find HP Scan in the list.
If HP Scan is in the list, double-click it to open the application, then continue to the next step.
If HP Scan is not in the list, go to the How do I install HP Scan software or a scan driver FAQ in this document for steps to check if the full feature driver or HP Easy Start is listed for your version of OS X. If available, install the driver, then continue to the next step.
 

Update the full feature printer software using this link.

 

Refer this document to know more information about scanning from MAC.

 

 

 

Let me know if this helps!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No

‎08-11-2017 01:08 AM

HP Recommended

Thank you . Problem solved. I can now scan .

Was this reply helpful? Yes No

‎08-11-2017 06:37 AM

HP Recommended

Hi! @Bob510! You're welcome and thanks for your kind response.

 

I am happy to hear that your issue got resolved.

 

If you have any queries in future related to any HP products, you can always reach out to us.

 

We will try our best to help you out.

 

Take care,

Have a great day! 🙂

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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