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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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JensLo
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Message 1 of 2
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Scanning via HP SMART doesn't work anymore after firmware update

‎12-09-2020 05:11 AM

HP Recommended
Product: HPC49B80 HP envy Photo 7800 series
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

 

After a firmware update from my printer via hp support assistant, the scanning gives an error in HP SMART.  If i press the scanning button in HP SMART it gives me an error saying : Problem with scanner. Scanning without using HP SMART works,

 

I've already tried scanning doctor, but it didn't help. I also reinstalled HP SMART also didn't work.

 

2020-12-09 12_01_51-Window.pngscan probleem 1.png

 

 

 

 

 

 

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FXDo_Marie2698
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Message 2 of 2
Flag Post

‎12-09-2020 08:02 AM

HP Recommended

I've got the same issue (but error message in French 😉). It works fine with another software but not with HP Smart 🙁, which is much better...

Still KO after reinstalling HP Smart, Printer's driver... 

My printer is HP Envy Photo 6230

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