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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-09-2020 05:11 AM

HP Recommended
Product: HPC49B80 HP envy Photo 7800 series
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

 

After a firmware update from my printer via hp support assistant, the scanning gives an error in HP SMART.  If i press the scanning button in HP SMART it gives me an error saying : Problem with scanner. Scanning without using HP SMART works,

 

I've already tried scanning doctor, but it didn't help. I also reinstalled HP SMART also didn't work.

 

2020-12-09 12_01_51-Window.pngscan probleem 1.png

 

 

 

 

 

 

Category:
1 person had the same question
1 REPLY 1

‎12-09-2020 08:02 AM

HP Recommended

I've got the same issue (but error message in French 😉). It works fine with another software but not with HP Smart 🙁, which is much better...

Still KO after reinstalling HP Smart, Printer's driver... 

My printer is HP Envy Photo 6230

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