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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-17-2022 03:59 AM

HP Recommended
Product: HP LaserJet MFP M443nda
Operating System: Microsoft Windows 10 (64-bit)

Good afternoon! Problem with scanning via SMB on HP MFP M443nda. The settings are made by analogy with the Kyocera printer. You need to configure scanning to a network folder. The path has the form: ""d\ДляПользователей\ОГМ"" and the communication test passes. But when scanning with an MFP, scanning does not go. At the same time, if the path is left "d", then the scan passes. what is the problem?

Category:
2 REPLIES 2

‎03-17-2022 09:07 AM

HP Recommended

The path you enter is not entirely clear as the syntax you use is not normal. Here is what a path should look like when scanning to folder:

 

\\computername\foldersharername

 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-17-2022 11:09 PM

HP Recommended

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