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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎05-15-2020 10:42 AM

HP Recommended
Product: HP Officejet Pro 7740
Operating System: Microsoft Windows 10 (32-bit)

I am trying to scan multiple pages using the ADF, but the scanner is only scanning the scan bed and not feeding the pages through the ADF.  Looking for help!  Thanks.

1 person had the same question
1 REPLY 1

‎05-16-2020 03:01 AM - last edited on ‎10-10-2023 08:05 AM by Retired

HP Recommended

Hi,

 

Whenever you are placing any document on the ADF, there is a vertical flag sensor which has to get engaged.

once it gets engaged it will display original loaded or document loaded on the display. then you can scan or copy from ADF.

So when you place the document on the ADF make sure it says document loaded, if it doesn't say that then push the document a little inside the ADF and check if says doc loaded.and then try.

please refer to the below doc

 

https://support.hp.com/us-en/document/ish_3833686-3833746-16 

 

Hope this helps. 

Although I am an HP employee, I am speaking for myself and not for HP.
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