Scanning with Envy5540

[babs69]

Yesterday had delivered, and installed this printer.  But not convinced have set up properly.  Prints, and scans, but not convinced the scanner is correctly set up.  Have put in set up disc, but nothing happened. Online support seemed to suggest some software was missing!  Using this wireless.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

If in doubt, you can always uninstall and reinstall the FULL feature software.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps.

[babs69]

Great thanks. All is well now!!!

[greenturtle]

Hi @babs69,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!