• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP DeskJet Plus 4152
Microsoft Windows 10 (32-bit)

My HP DeskJet Plus 4152 won't scan. Document is on glass. In HP Smart the printer shows as Ready. I click the HP Smart icon and only get this message: "Scanning is currently unavailable. Please select Home to check that your printer is connected and active." It is. repeating this gets the same result. Please, how can i get the scanner to work? Thanks in advance!

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try to power cycle the printer and then try to scan again.  If it still fails, we'd suggest using the HP Scan from the FULL solution software. Download and install from this link:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-plus-4100-all-in-one-series/29...

(It'll work for Win 10)

 

These resources will show you how it's done:

https://www.youtube.com/watch?v=x7Xj3EL0CIQ

https://www.youtube.com/watch?v=1CekE0GKazk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
3 REPLIES 3
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try to power cycle the printer and then try to scan again.  If it still fails, we'd suggest using the HP Scan from the FULL solution software. Download and install from this link:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-plus-4100-all-in-one-series/29...

(It'll work for Win 10)

 

These resources will show you how it's done:

https://www.youtube.com/watch?v=x7Xj3EL0CIQ

https://www.youtube.com/watch?v=1CekE0GKazk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
HP Recommended

Many thanks! In these challenging times, I wish you peace, health, courage, and inspiration! RCWo

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

 

These resources will be useful for the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPg2uqMt6xzQowix3LmJEgBG


Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to print a 2-sided document on the ...
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.