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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-12-2021 11:09 AM - last edited on ‎06-02-2026 12:40 PM by Moderator

HP Recommended
Product: mfp m177fw

Hi,
I can't scan any documents with my HP app with my iphone. This used to work in the past but does not work recently and I get a "Printer is not available" when I try. The funny thing is I can print documents without any issues. Scanning however just wont work. I've resetted my router, verified the same network is used, made sure I have the last update on my app, etc. Nothing works !!  And trying to get a solution trough the HP virtual agent is useless. I've already spent way to much time trying to resolve this and I definitely need a comeback from HP on this matter. Poor service !!

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1 person had the same question
1 REPLY 1

‎02-17-2021 02:27 PM

HP Recommended

@Foufage

 

Welcome to the HP Support Community.

 

Uninstall and reinstall the HP Smart App and try again.

 

Are you able to copy well?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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