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‎05-07-2021 06:55 AM - last edited on ‎06-24-2026 10:37 AM by Moderator

HP Recommended
Product: MFP179fnw

Hi 

 

I have been using HP App scan for months to scan documents on my MFP 179fnw with no problems and for some reason now when I click on scan the programme closes down.

 

I have uninstalled the app and reinstalled it and the same problem occurs. Printing is fine.

 

Can anyone advise what else I need to do?

 

Thanks in advance

Category:
1 REPLY 1

‎05-07-2021 08:55 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-color-laser-mfp-170-printer-series/244...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

These resource will be useful:

https://www.youtube.com/watch?v=5I6KFCcQrKk

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjwzm27COlZCInZxXpTQso8


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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