Scanning

[JoL11]

I have an HP Envy 5055 printer. When I press the scan button on the printer control panel it lists my computer name three times. Does anyone know why this is the case and how to remove the extra names? I set up the printer by the 223.hp guide and installed the smart app as well. 

Thank you 

[Riddle_Decipher · Accepted solution]

@JoL11 I suggest you remove all existing printers from the list as they may have duplicated due to an error and the below steps should help you restore one driver that you'll need:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, unplug the USB cable from the printer (if present). 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here & download the full feature software

P.S: Welcome to HP Community 😉

Let me know how that pans out,

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Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.