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[Nairam]

Hi All,

Last year I bought two HP Officejet 6956 printers - one for my husband Geoff and one for me.

Awful trouble getting printer set up for Geoff and after 3 days had to ring HP in desperation.  It was fixed by Remote Access but took 30 minutes by the operator.  We dare not turn it off though.

I have recently moved my study around and now cannot get my printer to print every time and it won't scan at all.  I have tried contacting HP in Sydney and Melbourne - their phone numbers (which I googled) are not working.  Spent ages on Chat and could not get anyone.  Spent ages on the phone - again had to give up as it was taking over 30 minutes and I still had not spoken to anyone.  Even sent a private message to one of the advisors here, but no reply.

I am at a loss to know what to do.   I am in my middle 70s, have used large computers since 1962 (IBM, Honeywell) and desk computers since 1981, and have never had problems with printers before.  I still cannot sort this HP problem out.  Losing the will to live here . . .

Nairam, Perth, Western Australia.

[sandytechy20]

@Nairam

Welcome to HP support community.

Are you getting any error message  while printing or scanning?

Meanwhile:

Update the printer firmware

Here are the steps:- Click here

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.