Scanning

[UTexas80]

I installed the HP Smart app on my Microsoft Surface. Whenever I attempt to scan wirelessly from my HP 3830 printer to my tablet, I receive the following error message "Make sure the scanning software has been installed and configured on your computer and then try again." I have obviously installed and configured it so I din't understand why I keep receiving this error. 😞

[Kumar0307]

Hi @UTexas80

Welcome to the HP Support Community. I'd be happy to assist you.

Kindly install the full-featured HP driver.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Now, try scanning from the printer to the computer. If the issue persists, proceed to the next step.

Enable Scan to computer

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet Pro 3830.

Search Windows for HP > HP OfficeJet 3830 > double click to open the HP Printer assistant > Click on Scan

Click on Manage scan to computer >

Click on Enable > Check the box at the bottom > Close

Hope this helps! Keep me posted. 

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