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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-16-2020 09:10 PM

HP Recommended
Product: OfficeJet Pro 9010
Operating System: Microsoft Windows 10 (64-bit)

I've only had my current HP laptop and printer for one month. While scanning documents, many of the pages are upside down. That in itself is an issue that should not be. Editing is useless. When I select "Edit" and turn the page right side up, it looks very good. I select "Done" and nothing has been corrected. When I'm scanning a 50-page document and have to fuss with over 50% of the pages not scanning correctly I feel I've wasted my money. I've always had HP products because I felt they are they most reliable. I'm beginning to question my judgment. 

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-17-2020 02:20 AM - edited ‎12-17-2020 10:25 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try this:

 

1. HP Smart > Auto Enhancements > Orientation (Rotate pages right side up = OFF)

2. Scan

 

HP Smart Auto Enhancements Orientation OFF.png

 

Please check out this example if a step by step guide is needed to help resolve the issue:

https://youtu.be/Uz7Rz8C8fH8

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

HP Envy Pro 6455 | HP OfficeJet Pro 9010 | 9025 : Resolve upside down or wrong orientation scans
HP Envy Pro 6455 | HP OfficeJet Pro 9010 | 9025 : Resolve upside down or wrong orientation scans
youtu.be/Uz7Rz8C8fH8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to resolve an upside down scan using
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3 REPLIES 3

‎12-17-2020 02:20 AM - edited ‎12-17-2020 10:25 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try this:

 

1. HP Smart > Auto Enhancements > Orientation (Rotate pages right side up = OFF)

2. Scan

 

HP Smart Auto Enhancements Orientation OFF.png

 

Please check out this example if a step by step guide is needed to help resolve the issue:

https://youtu.be/Uz7Rz8C8fH8

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Envy Pro 6455 | HP OfficeJet Pro 9010 | 9025 : Resolve upside down or wrong orientation scans
HP Envy Pro 6455 | HP OfficeJet Pro 9010 | 9025 : Resolve upside down or wrong orientation scans
youtu.be/Uz7Rz8C8fH8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to resolve an upside down scan using
Was this reply helpful? Yes No

‎12-17-2020 11:07 AM

HP Recommended

After 4 hours of frustration last night, I was able to complete my job this morning in a little over 15 minutes. And with such a simple solution! Thank you so much. Makes me wonder why that tab is on in the first place. I've never gone into "Auto Enhancements" so I know I didn't turn it on. Thanks again! Saved the day!

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‎12-17-2020 11:09 AM

HP Recommended

Hi @ENGorry ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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