Scanning

[Whoopie]

When I select 'SCAN' the computer says 'offline' BUT the printer prints information from computer

[Pallipurath]

Hi @Whoopie,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your HP printer is displaying as 'offline' when you try to scan, but is still able to print documents, there may be a communication issue between your computer and the scanner. Here are steps to help resolve this issue:

Check Network Connection:

• Ensure that your computer and printer are connected to the same network.
• Verify that the wireless connection is stable. Move your printer closer to the router if necessary.

Restart Devices:

• Restart your computer, printer, and router to refresh the connection.

Enable Printer Online:

• On your computer, go to the Devices and Printers section via the Control Panel.
• Right-click on your HP printer and select See what's printing.
• Click on Printer in the menu bar and ensure that "Use Printer Offline" is unchecked.

Update Printer Drivers:

• Go to HP Customer Support and enter your printer model.

Reconnect Printer to Network:

• Use the printer control panel to reconnect your printer to the network.
• For printers with a touchscreen: Open the Wireless or Network menu, then select Wireless Setup Wizard and follow the on-screen instructions.
• Download and install the latest printer and scanner drivers.

Take care and have an amazing day!

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Regards

Pallipurath.