Scanning

[Loangirl]

Hi Everyone! I seem to be having problems scanning. I need to scan to jpeg or PDF. It seems the scan only is bmp. I cannot email this bmp. I cannot convert it either. Can someone help me with this?

Thanks,

Loangirl

[Jeet_singh]

@Loangirl,

Welcome to HP Support Forums!

I see from your post that you're having issues while scanning from your HP OfficeJet 3830 printer. No worries, I'll be glad to assist you.

To provide you with an accurate solution, I'll need a few more details:

Have you ensured all the drivers are updated using Windows update.

Do you have Adobe Reader software installed on the computer.

What application are you using to scan to PDF on your PC?

Have you installed the printer full feature printer software on your PC?

Have you tried scanning from a different application?

Please try few steps recommended below.

Check for Windows Updates and complete them all:

Install Windows updates

Update Adobe:
Open Reader or Acrobat.
Choose Help - Check For Updates. If a new update is available, it installs automatically.
Once installed, restart you computer.
Try to print the PDF again.

Run the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.

From the printer control panel once you click on scan, by default the file type is selected as JPEG. Touch on the file type and then change it to PDF.

Now, try to scan. Once the first page is scanned, it will ask you to add more pages if needed. Select "Add pages" to add the second page to your scan. 

For more details, please follow the steps suggested in the support document for - HP Printers - How to Scan (Windows)

If you are trying to scan to from your PC, you might have to use HP scan and capture app on your PC and check if it helps.

Refer this article to know more information about using HP scan and capture app on your PC. Click Here

Also, you can try scanning from windows paint app and check if it helps.

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂