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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-25-2022 10:09 AM

HP Recommended

Hi,

 

I have been unable to scan from my laptop computer

Category:
2 people had the same question
1 REPLY 1

‎08-04-2022 01:32 PM

HP Recommended

@Shan-24_

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Which operating system is installed on the computer to which this printer is connected?

Are you getting any error messages?

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

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