• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 11

Need to scan document to my email 

1 REPLY 1
HP Recommended

@GeoSette 

 

Welcome to the HP English Community --

 

Product / Printer Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Paper Size / Type: ?

Job type:  Scan document to Email

 

Sure - You might be able to do that -- what and how depends on the printer, device (computer, tablet, phone), the type of connection between printer and app (if any), and the app / software used.

 

Direct SMTP (Digital Send) Scan to Email is a specialized feature available on some printers.  This process works well but does generally require that you understand how to set up the Profile AND that an App Password is used in place of the regular email password used with the email account.

 

HP Smart -- Windows and Mobile -- can, in some cases, Scan content and then "Share" that scanned content to an email recipient. 

 

HP Smart > Share -- Windows version is touchy about the type of mail provider.  An App Password is generally not required since the "Share" action in initiated by the user running the application (HP Smart). 

 

HP Smart - Windows - Share requires that you pre-add your sender's email address to (New) Outlook (not the full blown client Outlook software).  Doing so generally works but the newly added setup can get lost and have to be reinstated (added) again later to use the setup with "Share".   

 

HP Smart - Mobile - is less troublesome.

 

Should it all be "too much" -

  • Scan content
  • Save content
  • Open Email
  • Attach saved file
  • Send to whomever you want it done

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.