• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎12-01-2025 02:13 PM

HP Recommended

Scanning

Reply
1 REPLY 1

‎12-04-2025 11:39 AM

HP Recommended

Hi @Tom4751,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Scanning issues on HP printers can happen for several reasons: software, connectivity, or hardware. Let’s troubleshoot step by step:

Steps to Fix Scanning Problems

1. Check Connection

  • If using Wi-Fi, ensure the printer and computer are on the same network.
  • If using a USB, confirm the cable is securely connected.


2. Restart Devices

  • Power off the printer and computer.
  • Wait 60 seconds, then restart both.


3. Update HP App or Drivers


4. Check Scan Settings

  • In the HP app or scanning software: 
    • Ensure the correct source (flatbed or ADF) is selected.
    • Verify file format and resolution settings.

 

5. Update Printer Firmware

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.