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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-12-2026 08:15 AM

HP Recommended
Operating System: macOS 26.0 Tahoe

My HP OfficeJet Pro 8710 no longer scans with my  new

macOS 26.0 Tahoe

1 REPLY 1

‎02-14-2026 02:55 PM

HP Recommended

Hi @Debiek,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I am sorry to hear that you're encountering issues with scanning using your HP OfficeJet Pro 8710 on your macOS 26.0 Tahoe, I would request you to please follow the steps:

 

Ensure Compatibility and Updates:

  • Confirm that your printer model is compatible with macOS 26.0 Tahoe.
  • Check for any driver or firmware updates for the printer at the HP Software and Driver Downloads.

Update Printer Software:

  • Go to the HP website or use the HP Smart app to check for any software updates for your printer that may include compatibility fixes with newer macOS versions.

Check Connection:

  • Make sure your HP printer and your Mac are connected to the same network if you are scanning wirelessly.
  • If you are using USB, ensure that the cable is properly connected and that your Mac recognizes the printer.

Access HP Smart App:

  • Open the HP Smart app on your Mac. If you haven't installed it.
  • Add your printer to the app and try scanning through the HP Smart interface.

Use Built-In macOS Tools:

  • Try using macOS built-in applications like Image Capture or Preview to perform scanning tasks.
  • Open Image Capture from the Applications folder, select your HP printer, and see if the scan function works there.

Check Printer Firmware:

  • Ensure that your printer's firmware is up-to-date. Firmware updates can often resolve compatibility issues with new operating systems.

Reinstall Printer Driver:

  • Delete the existing printer from your Printers & Scanners settings on your Mac, and then add it again. This can sometimes resolve connectivity issues.
  • Reinstall the latest HP driver for the printer from the HP website.

Perform Printer Reset:

  • Turn off your printer and unplug it for a moment, then plug it back in and restart to clear any minor glitches.

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


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