Scanning

[CatsWisker1234]

Scanner previews are in full, true colour. When i then scan, I only get black and white. I've unistalled and reinstalled, reset settings and checked filter settings. I've simply never been able to scan in colour since buying this printer.

[Pallipurath]

Hi @CatsWisker1234,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you are experiencing an issue where your HP printer is not scanning documents in full color, even though previews appear correct. I would request you to please follow the steps:

HP Smart Scan.

• Open HP Smart on your Mac.
• Select Scan → Scan Document or Photo.
• In the right‑hand panel, look for Color Mode.
• Change from Black & White / Grayscale to Color.
• Run a test scan.

Printer Firmware & Drivers.

• On the printer: Setup → Printer Maintenance → Update Firmware.
• On your Mac, reinstall the latest HP drivers from HP’s support site.
• Outdated firmware can sometimes force grayscale defaults.

MacOS Built‑In Scanner.

• Go to System Settings → Printers & Scanners.
• Select your printer → click Open Scanner.
• In the scan dialog, set Scan Mode = Color.
• Test scan to confirm.

Test Different Source

• If scanning from the ADF (document feeder), try the flatbed glass.
• Some feeders default to mono for speed unless overridden.

Take care and have an amazing day!

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Regards

Pallipurath.