• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-11-2026 10:56 AM

HP Recommended

Scans saved as PDFs always produce oversized page dimensions, e.g. an 8.5 x 11 page saves as a 35.42 x 45.83 PDF. Working with the HP app on Mac Tahoe with an HP DeskJet 2855e All-in-One Printer.

This issue has previously been posted BUT no real solution was offered. HAS THE PROBLEM BEEN FIXED because it sure has NOT on my printer/scanner.

There are workarounds. I get that. But we shouldn't have to find workarounds when this problem seems to be inflicting a number of HP models using different Mac operating systems (and perhaps Windows OPs too).

THANKS FOR ANY UPDATE OR SOLUTIONS.

The two workarounds I am now using include: (1) Use Image Capture on my Mac to do the scanning. That works. (2) Scan, then open the oversized document to print (Command + P), set it up with page size, etc., then click PDF at bottom and click to "print" and it should yield a properly sized document. 

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.